FAQs.
A QUESTION ?
We have listed all the questions you frequently ask us and we answer them. If you can't find your answer, write to us using the form at the bottom of the page.
PRODUCTS
The traditional mate sold almost everywhere is very bitter, conversely our original mate is a green mate and has a balanced, fresh and subtle taste, halfway between green tea and coffee . It’s the perfect mate to discover this drink.
Our range of flavored mates is based on more than 90% green mate, then we add natural flavors and small pieces of dried fruit for more deliciousness in your mate without any additives.
Yes, our mates all have the same benefits: Long-lasting energizer, detoxifier, antioxidant, fat burner, better muscle recovery... Some brands will tell you that their mates have different benefits: this is false and they are liars. Indeed, regardless of the composition of their mate and even mixed with other ingredients, mate remains the main ingredient with 90% of the total composition of a bag of mate.
Our mate is grown in Argentina, in the Misiones region. It was while traveling in South America for several weeks that we found the perfect mate:
1. Mate from 100% natural cultivation and fair trade.
2. New generation cultivation in agro-forests.
3. Unique harvest and refining for an exceptional mate
All our products are kept safe in an ESAT in Gironde (33) in order to maintain impeccable mate quality. Then all orders are prepared, packaged and shipped from this ESAT.
Simply due to numerous orders and high demand.
We have a significant stock throughout the year but sometimes it happens that references are out of stock. This is why we advise you not to wait too long to place an order when our stocks are full.
For any questions about one of our products and its availability, do not hesitate to contact us on: contact@mimatefrance.com
Mate and preparation
Mate is a popular drink in South America made from a plant. Especially in Argentina, Uruguay, Paraguay, and Brazil.
Mainly known for its energizing and slimming properties, mate is drunk from a container (the calabash) using a filtering straw (the bombilla).
➔ Learn more about mate
Mate is prepared in 4 simple steps:
1. Fill the cup (called a calabash) with yerba mate 3/4.
2. Cover the calabash with your hand. Turn it over and shake it to form a “mountain” of mate on one side of the gourd.
3. Pour cold water into the hollow of this mountain and insert your bombilla (taking care to block its end with your thumb).
4. Add hot water (non-boiling) to the hollow of the mountain to infuse the mate.
➔ Learn more about preparing mate
Traditional mate:
To prepare traditional mate you will need a gourd (the container), a bombilla (the straw with filter) and of course mate.
We have several boxes with all these accessories to get you started with mate.
Mate infusion:
If you want to enjoy the benefits of mate without having to prepare it in the traditional way, the infusion bottle is perfect for you! Mate ready in 2 minutes, simple and quick.
➔ Discover our range of accessories
On average we advise not to exceed 1L of traditional mate per day, like any drink with caffeine it should not be abused.
Traditional mate: ~ 3 mates per day, re-infused 10 times each.
Mate infusion: ~ 4 full infusion bottles per day.
Mate contains caffeine, it can cause adverse effects if consumed in excess, like all products containing caffeine.
Mate is a powerful source of benefits when consumed in moderation. We recommend not drinking more than 1L of traditional mate per day.
Mate is excellent for your health as long as it is consumed correctly.
MAINTENANCE OF ACCESSORIES
The traditional calabash is made in Argentina from a squash, so it is a 100% natural container.
This gourd needs to be cured with its first use in order to clean the walls still covered with small pieces of dried squash.
To cure your traditional calabash, you must:
1. Completely fill the gourd with boiling water.
2 . Leave the calabash filled with water for 1 to 2 hours (to soften the walls)
3. Drain the water then gently scrape the interior walls of the calabash using a spoon.
4. Once the walls are smooth, rinse the gourd well.
5. Finally, let the gourd dry on its side (never head down)
6. Your gourd is dry, you can use it!
It all depends on the model of calabash you have.
Traditional calabash:
- To keep your traditional calabash for a long time and in good condition, you must empty it and rinse it with hot water, each time you finish drinking your mate.
- ALWAYS let it air dry, head up or on its side (to avoid mold)
Aluminum calabash:
- This calabash does not need any special maintenance to keep it in perfect condition. Just make sure to clean it by hand and not put it in the dishwasher .
Calabash Wood:
- As with the aluminum calabash, no special maintenance other than washing it by hand and not putting it in the dishwasher so as not to damage it.
Do not panic ! The traditional calabash is a 100% vegetable container and it is completely normal for the walls to become covered with black marks over the course of its use.
In fact, by drinking your infusion from the calabash, the walls become covered with mate. Which explains the presence of black traces (it is in fact dried mate)
Good news ! The more you drink mate in your traditional calabash, the better it will be because the walls are lined with mate and thus retain the taste of mate.
Finally, if you find rather whitish traces with a slight fluff (like moss) these are small molds:
In this case, don’t throw away your gourd! Simply fill the calabash with hot water then gently clean it with a spoon to remove small molds.
Then let it dry and off you go!
No special maintenance is required for the bombilla.
Just be sure to rinse and clean it by hand, avoiding putting it in the dishwasher.
No ! This could damage the wood used for the cap as well as the seals.
In addition, the double glass wall will weaken if you put the bottle in the dishwasher.
SHIPPING AND DELIVERY
Delivery costs are free via Mondial Relay in mainland France for all orders of at least €59.
Home delivery via Colissimo is also FREE from 69€ of purchase.
For any order less than €59, the delivery costs are €3.90 for delivery to a relay point and €7.90 for home delivery.
➡ Relay point : You can select the relay point closest to you with a wide choice on the selection card, at the stage just after paying for your order.
Delivery costs abroad (outside France ) and overseas are not offered, due to high costs.
Delivery times are as follows:
Relay point - 3 to 5 working days.
Colissimo at home - 1 to 3 working days.
For each order you receive an email with your tracking number to see the progress of your package in real time.
We send you an email with a direct link to tracking your order.
You will receive this email as soon as the order is shipped, it allows you to know in real time where your package is.
EXCHANGES AND RETURNS
With more than 5,000 satisfied customers throughout France, we are convinced that you will appreciate our mates and our accessories. This is why we offer to reimburse you within 14 days of your order.
If you are not satisfied and have not opened your products, contact us and we will take care of the return of the products and your refund.
No, we cover 100% of return costs.
PAYMENTS
Yes, payments on our site are 100% secure.
All payments are secure with the latest SSL protocols. This guarantees the protection of the information collected on the site.
We accept payments by credit card (all cards) and Paypal.
Payment in 3X without fees is available for all orders from 59€ of purchase.
Thanks to the ALMA payment method you can order your mate today and pay in 3 installments without any additional costs.
To do this, it's very simple: you just need to select the payment method: " ALMA - pay in 3 installments" on the payment page.
It's fast and 100% secure.
To use a promo code, it's very simple, just enter it in the "promo code" box when placing the order.
important: Promotional codes cannot be combined on the same order.
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Do not hesitate to leave us a message using this form. Our team is available 7 days a day and we respond quickly.